Deliveries

Dispatch

Shipping times

Packages are shipped within 24 to 48 working hours after receipt of payment. Delivery times are those related to the carrier you have chosen. We strive to ship the same day for orders placed before 12:00 CET

Tracking your order

You can track your order from shipment to delivery. Regardless of the delivery method chosen, we send you a link when your order is dispatched to track your order online. This link is also available on your customer area under "my account".

Shipping costs

Shipping costs are calculated in real time according to the items in your basket, your delivery area and the carrier chosen, and are displayed before the payment stage. Shipping costs include preparation and packaging costs as well as postage. We recommend that you combine all your items in one order so that you do not pay multiple times for postage.

Shipping costs are offered from 40€ TTC of purchase for the carrier Mondial Relay for Metropolitan France. This offer cannot be combined with other discounts and does not apply to products already on sale.

Delivery areas

Metropolitan France

- Mondial Relay: from €3.94 incl. VAT - free delivery from purchases over €40 incl. VAT
- Colissimo: from €7.16 including tax
- DPD: from €10.47 including tax

DOM/TOM and International

The list of available countries and the associated prices are available in the order tunnel before validating your purchase.

 

Carriers

Mondial Relay

With the Relay Point delivery service, orders are delivered within 1 to 5 days to the Relay Point of your choice. Complete tracking of your order from shipment to delivery can be done online on the carrier's website using the tracking number provided.

Colissimo

With the Colissimo delivery service, orders are delivered within 48 hours with delivery to a mailbox or post office. Have it delivered to your home, office or vacation spot. Complete tracking of your order from shipment to delivery can be done online on the carrier's website using the tracking number provided.

Chronopost

With the Chronopost express delivery service, orders are delivered within 24 hours with hand delivery against signature. Have it delivered to your home, office or vacation spot. Complete tracking of your order from shipment to delivery can be done online on the carrier's website using the tracking number provided.

Delivery problem

If you encounter any problem with the delivery (package not received, damaged, other...), contact us immediately via the contact form so that we can open an investigation and send you your products as soon as possible.

Returns

You have 14 days after the date of your order (date of the invoice) to request a refund of it, by returning it to us by post at your expense to the address indicated below.

Return costs are free for orders that have been paid for via PayPal, subject to the activation in your PayPal account of this option. See the conditions here: https://www.paypal.com/fr/webapps/mpp/refunded-returns

Products that are damaged, soiled, incomplete or whose use-by date has expired at the time of return will not be taken back.

Kipiadi
16 rue des Cottages
76130 Mont St-Aignan

Non-compliant products

In the event of a return following a non-conformity of the product, a new product will be sent to you at our expense. It is imperative to attach the invoice to your order, it is available in your customer area under "History of my orders" as well as in the email confirming the payment of your order.

Withdrawal

The order will be refunded to you in full within a maximum of 30 days from receipt of the returned order. It is imperative to attach the invoice to your order, it is available in your customer area under "History of my orders" as well as in the email confirming the payment of your order.